FREQUENTLY ASKED QUESTIONS
About Selene
What is Selene?
Selene is a premium home wellness brand focused on transforming your entire water supply. We believe pristine water is the absolute foundation of skin health, vibrant hair, and overall wellbeing from the inside out.
Why does tap water matter?
Even treated city water carries hidden elements as it travels to your home. It picks up harsh chlorine, heavy metals, and aging pipe sediment. These impurities silently strip your skin's natural barrier, weigh down your hair, and ruin the crispness of your drinking water.
Is Selene only for people with sensitive skin or hair concerns?
Not at all. Selene is designed for anyone who wants to elevate their everyday routine. It provides a better daily experience—from healthier-looking hair and glowing skin to pristine drinking water and protection for your home’s plumbing.
What exactly does the system filter out?
The system specifically targets harsh chlorine, heavy metals, dirt, and aging pipe sediment before they ever reach your tap.
Why is Selene the foundation of a wellness routine?
Because before you apply any premium skincare, haircare, or beauty products, you wash with water. Selene ensures that the water you use every single day is actively protecting and restoring you, rather than working against you.
Product & Performance
Does Selene soften water?
Selene is a comprehensive filtration system, not a traditional salt-based water softener. It focuses on catching the harsh chemicals and dirt that cause damage, giving you exceptionally pure water without the slick, slimy feel of salt-softened water.
Can I use Selene with well water?
Our system is specifically engineered for standard city tap water. If your home runs on private well water, please contact our team to discuss your setup.
Will Selene affect my water pressure?
Not at all. The Selene unit is built for high-flow, whole-home performance. You will experience the exact same luxurious water pressure you are used to throughout your entire house—it will just be undeniably cleaner.
How often do the filters need to be replaced?
For the purest water, the internal cartridges should be refreshed every 6 to 12 months, depending on how much water your household uses.
Can I use non-Selene replacement filters?
To guarantee the high flow rate and premium quality of your system, only authentic Selene replacement cartridges should be used.
Installation & Subscription
Is Selene easy to install?
We handle everything for you. Every Selene system includes our professional installation service. Our licensed plumbers manage the entire setup from start to finish, ensuring a seamless connection to your main water line so you don't have to lift a finger.
Can I use Selene in a rental apartment?
Because the Selene system connects directly into a property's main water line to filter the entire home, it is designed for homeowners and requires property owner approval before installation.
How easy is it to replace the Selene filter when the time comes?
Incredibly effortless. While the initial setup requires a professional, routine filter maintenance is simple. When it is time for a refresh, you just swap the internal cartridge—no tools or plumbers required.
How does the Water Refresh subscription work?
To make maintaining your water quality effortless, we offer an automated subscription that delivers your exact replacement filters right to your door when you need them, so your home never goes a day without pristine water.
Orders & Support
Where do you offer installation?
We currently offer our complete system and professional installation to homes across the greater Melbourne area.
How long does installation take after ordering?
The moment your order is placed, our team will reach out within 24 hours to schedule your installation window.
What is your return policy?
We stand behind the quality of our system. Because each unit requires custom plumbing work for your specific home, we handle inquiries on a case-by-case basis. If you have any concerns about how your system is performing, our support team is here to help.
How do I contact support?
You can easily reach our team by filling out the contact form at the bottom of this page. If you have an existing order, you can also reply directly to your order confirmation email.